Thursday, 17 September 2009

Tech Support Request - Broken Memory Stick

So there I am, about to post, and my memory stick dies. Anyone know how repair/reactivate/exorcise the little blighters? I have quite a lot of stuff on it, so any help is welcome.
Thanks
Normal posting resumed as soon as humanly possible.

Saturday, 12 September 2009

Mastering The Space Time Continuum

The rules governing any move to a different city are complex – a strand of theoretical physics where explanations are trippy and weird. In summary: letting-agent time operates in a different zone (or rather, an alternative reality) to time in the tenant’s dimension. Meanwhile landlord and removal-man time are different again.

To maintain order in this continuum, relocating renters must synchronise their plans. It’s very tense. I tried to find a new flat well in advance this time around, but most properties are advertised when they are already vacant, and landlords expect you to move in immediately.

That causes problems with the timing of deposits and notice. My last landlord was kind enough to initiate the Deposit Protection Scheme refund before I left, as having seen the flat he knew it was in good nick. Even so, I still had to wait a few days, a delay which meant someone was sitting on the money I would have placed on my new flat.

There’s also the fact that I was technically homeless (I’ve written before about the problems this causes.) Friends who would have let me stay had a much loved relative in hospital, and a fretful sofa-surfer was not what they needed, so I made arrangements to stay in a cheap accommodation, which ate up money I cannot spare. That ticking clock again, as delay in finding somewhere cost me dear…

So I had to hurry letting-agents, without seeming desperate. Once they scent the blood of homeless woman, they go in for the kill, offering the worst leaking shed, and expecting you to be grateful, thereby wasting more time.

Meanwhile, I kept working without landline or internet access, which for a writer is a nightmare. Mostly though, I coped, until the agency got confused (hmm…) about exactly when I was due to collect the keys.
The ferocious she-lettingagent growled: “Where were you – my time is money. Don’t waste my time.”

I pointed out that she had missed a message rearranging the appointment to suit my equally important and valuable time, to no avail. There was no room at the inn. I called my friends, whose relative had rallied; they are kind, and let me stay.

Another factor warps this continuum, and that’s bills. There’s a five day meter reading delay. The tenants of my new flat had left storage heaters on full blast before I moved in, and I wasn’t going to pay for that. Previous occupants sometimes try and bamboozle their replacements into paying for their final days energy use, which can add up.

To avoid chaos, the moving process must happen in the correct sequence: give notice, have meters read, move out of old flat, collect refunded deposit, find new flat, pay deposit, travel across space to new city, collect keys, find removal firm, move in.

Unfortunately, Rentergirl’s General Theory of Relocation says: whatever you need to happen within a defined time-frame will be screwed up completely. There is an explanatory equation somewhere, but even with a Nobel prize up for grabs, it will remain unsolved. The greatest minds all agree; time in the renting universe defies logic as we understand it.

(NB: In memory of ‘Davey,’ who died a year ago.)

http://www.rentergirl.blogspot.com/2008/09/flowers-in-dovecot.html

http://rentergirl.blogspot.com/2007/05/really-actually-properly-homeless.html

http://rentergirl.blogspot.com/2009/08/love-in-the-time-of-the-cubicle.html

http://rentergirl.blogspot.com/2009/06/vanman-and-supervanman.html






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Tuesday, 8 September 2009

Don't Make Me Angry

I didn’t want to do this, but I am writing about letting agents again. I was hoping that if I ignored them, they’d go away. It didn’t work.

First of all, they are rude, and their manners worsened as my flat-hunting progressed. I’ve been ordered to hurry up during phone conversations when I was obviously asking too many pertinent questions, airily dismissed through an audible haze of impatient sighs, sneered at (again) then mocked for checking the days date.

I called one agent to arrange a viewing. Now, in every city, there are areas where at one end of the neighbourhood, life is sweet. Let’s call that Easy Street. At the other end, life is dominated by burglaries and fear - let’s call that Death Row. You can’t always tell from the postcode or a map, and once you are seen to be an out-of-towner, agents will try and palm you off with a shack in Death Row.

I asked the agent: “The flat’s not in Death Row, is it?”
“No; no – of course not.”
“It’s not on the ground floor?”
“No; the very idea!”
“…and it’s definitely fully furnished?”
“Of course!”
“I’ve seen some nasty places recently; please don’t waste my time.”
“It’s lovely – trust me.”

Fifteen minutes and one costly taxi ride later, I was viewing an unfurnished ground-floor hovel in a slum, with a view out onto the bins, after the neighbours had eyed me up like vultures circling a carcass. I didn’t take the flat, and the agent was incredulous: “…you mean you don’t like it? Do you mind if I ask why?”

The worst encounter so far involves that old letting agent ploy: lying. Where I am living, agent admin fees are illegal - a detail cheerfully ignored by them all. I visited an office. Briskly, they mentioned a fee. I said:
“I thought charging admin fees was illegal here.”

It was like the scene in Oliver where that brave little orphan asks for more gruel, but here with letting agents snorting with derisive laughter. Illegal – yeah right. I couldn’t work out if they were actually lying, or simply didn’t know. What do other readers think? Still, I really made their day.

Then they gathered their composure. Speaking to me slowly, as if I am an idiot, they said: you want the flat – we charge a fee – that’s how it is. They demanded a higher than usual deposit all the while looking me up and down like I had rolled around in dog muck and wrapped myself in cling film before visiting.

I know for a fact they haven’t followed up a single reference, which means they are charging both myself and the landlord a horrible amount of money for an online credit check, which costs about a fiver. The application form they gave me was badly spelled, poorly formatted and full of improperly used legal terms, which I kept quiet about.

Thing is, I’m really angry now. They shouldn’t have made me angry. This might well go further.

Wednesday, 2 September 2009

Farewell Nice Heights

I’ve left Nice Heights, which was a wrench because I loved there. I’d been in the strange position of showing prospective tenants around. For the sake of my landlord and neighbours, I wanted a good tenant to move in, but I was so enthusiastic that I think some of them must have worried that I would never actually find the will to leave.

Here’s why I’m going to miss my favourite ever flat:

Synchronised Radio 4, although we needed a warden to make sure we were all listening simultaneously on DAB, as the delay caused a civilised, urbane echo.

Nice heights was so quiet. Not deathly, like a morgue, but parties didn’t destroy the peace, and occupants of shared flats didn’t feel obliged to have a birthday party, a moving in party and then a moving out party. It’s also well insulated.

Instead of thinking: how can we cut things back, how can we economise, how can we eliminate anything helpful, humane or enjoyable, without being discovered ie after the block is sold, the developers paid attention.

The way it’s managed (or rather the fact that it is managed.) There are so many blocks where the management team think of running fees as a sort of treat, to be spent on shiny things, and certainly not on nasty, ugly real things like cleaning, and security.

Residents are respected, but then tenants are in the minority. Occupants are also respectful of each other. They keep themselves private, but are friendly and chat, which is ideal.

There was a sense of peace. I don’t know why, but if Dovecot Towers was built on a hell-mouth, or something, but if so, then Nice Heights was on a place where all the happy people lived contentedly for many years.

I once saw a squirrel playing on the grass nearby, and the urban wild mink have been marching boldly into city shops. I could hear birdsong in the morning. Nature’s creatures boycotted Dovecot Towers.

Nice Heights proved that things can be done properly – that newbuild housing might look identical from the outside (and despite the quality, the exterior was far from grand.)

Some residents cultivated little indoor gardens by the front door. Nothing fancy – just a few random plants in pots, but nobody steals them. You can have a doormat, without it being nicked.

If you are carrying heavy shopping, people hold the door, and keep the lift waiting. That shouldn’t be remarkable, but sadly, for me, it was.

I’ll miss chatting in the stairwells with my friendly, sociable neighbours. People weren’t scared of each other, as they were in Dovecot Towers. The enemies of Nice Heights were outsiders, but then we had the security of a concierge and that rarity - a good strong door.

I really wish I could have stayed. A friend pointed out that that this is the only time I’ve had to move out of somewhere I’ve been really happy, which is why I am so wistful. Happiness and high-standards in rented housing shouldn’t be an aberration. Still, onward, as my renting adventure continues…

Wednesday, 26 August 2009

Letting Agents - Slight Return

Yep – letting agents again. I’ve written before about these mythical monsters and wondered if I’d been too harsh. Then I thought: what if I’ve been unfortunate, only encountering the worst examples. Somewhere in the solar system, jovial, informative, honest, helpful letting agents must exist. Don’t they?

But the examples I’ve encountered recently have been horrible. They also seem to have gathered up all the properties in all the world in order to control them. Furthermore, some of them are weird.

One company in particular monopolises the flats in one of the best areas, leaving me with little choice: I had to deal with them. But these days prices aren’t too bad (rents really are falling) and so I arranged a viewing via their prickly and officious receptionist.

The apartment block in question was enormous and had been cunningly converted into a maze. I’d been given short notice of a viewing, and called to say I was on my way. The agent greeted me sharply: “I wondered where the hell you were.”
I did call to say I was lost, I said.
“Hmmm…” came her reply.

She looked me up and down with an armour-piercing squint. No small talk, no patter - just a disdainful, frigid absence of words.
“I have the keys,” she said as we approached the flat.
“Good because I don’t.” I joked lamely. Silence and another cyclopean death stare.

I asked about references. She ignored me. I asked about the landlord. More silence. The flat was okay - there was even some storage (yay - cupboards!) which I noticed was packed with half-empty paint tins, which, I was tetchily informed, I’d be obliged to hold on to (“…just in case.”)

I saw another flat. It was furnished bloke-style: matt-black and everything made of what the inventory will refer to as faux leather, with fake designer chairs. It smelled of damp. The wallpaper was peeling off in places; underneath I noticed blackheads of emerging mould.

“Does the roof leak?” I asked, quite reasonably.
Silence.
“It smells of damp – I think the roof leaks. Would you know anything about that?”
Silence, and another baleful squint.

I asked all questions I’ve learned from previous bad experience to ask, like does the owner have an official buy-to-let mortgage, but there was no reply, just another squint, this time paired with a terrifying sneer. Her face was so contorted by now that she looked like a life-model for Francis Bacon. Tenants who ask awkward, albeit pertinent questions are clearly not wanted round those parts

Another firm imposed complex, arcane rules on tenants, so strict that only the blessed Sir David Attenborough, or another modern saint would suffice. They advertised one flat as ideal for students, but operated a no-students policy. Get out that, if you can… I questioned this, but all the agent said, repeatedly was: “Those are company rules, and rules are rules.”

The thought of meeting letting agents has made me feel sullied by association. Seriously, how can I wrestle free of these vampires? And landlords, why do you associate with them?

Friday, 21 August 2009

What Next?

So here I am again, flat hunting once more, encountering my own bad news. Letting agents really have taken over a massive wedge of the rental sector. There really are too many newbuilds. Yes, prices are falling, but tenants are heading en-masse for the best places, and I am at the end of the queue (I don’t exaggerate, as some readers imagine, and I hate being right.)

Last time, I was lucky: I found Nice Heights and a fair-minded landlord online, miraculously avoiding all the many weirdoes. But as far as my housing timeline goes, it’s been nasty-nice, nasty-nice, alternating between great places with decent owners, before veering off into psychopathic part-time landlords, amateur and incompetent buy-to-letters and harrowing dovecots. What’s next?

Because of this, and despite myself, I am wistful about the idea of owning a home (not property – a home.) But then, if I did I would have found it harder to take advantage of my recent opportunity (and reason for my move.) Even so, I’d like to buy a home when I get there. In my mind, there is no mortgage, no deposit, no chain, no disreputable, tricky estate-agents, no gazumping, no gazundering, no surveys, no being stuck forever with nightmare neighbours. In my reverie, buying is smooth and easy, slippery like a dream.

First up, I’ll paint my home or pay for an interior designer, as years of magnolia have blunted my senses, and to compensate I want lurid emerald walls and vivid, warm colours so it’ll be sunny all the time.

As for furniture, I’ve even been reading up on sofas, and tables, and four-poster beds. It’s so unlike me. Contrast that with some of the stained, lumpy mattresses and cabinets with the doors hanging off I’ve witnessed when renting. There will of course, be insulation (sleeping in woolly socks and a balaclava helmet deflates the spirit) and I’ve been planning a garden (even though I want to live in a flat.)

Dealing with removal companies, and insurance, and being responsible for repairs won’t put me off. But I want to do this in luxury; there are removal firms who actually pack your belongings for you. I expect there’s a firm to float your goods away, and unpack and re-arrange at the other end.

I do appreciate my freedom. I can move at will. But I still want some security, without landlords who wilfully encourage a grim sense of despondency in tenants, who are left wondering: will they renew the tenancy, please let them renew. It’s like trying to sleep on a the edge of a cliff; you can’t rest because of worrying you’ll roll over and fall off.

I try and make the best of renting, but I really need some security and a semblance of control. I want to chose my surroundings, not endure the whims and notions of an owner, some of whom are prone to selling up capriciously, for revenge or just because they can.

So that’s settled, then. All I need is to be resolute and conjure up a hulking great deposit. That’s all.

http://rentergirl.blogspot.com/2008/12/measure-of-van.html

http://rentergirl.blogspot.com/2008/03/furnishing-my-dovecot.html

http://rentergirl.blogspot.com/2007/10/renting-dreams-home-owning-nightmares.html

Tuesday, 18 August 2009

Hug A Landlord

According to some readers, I have a bad attitude. People see me as an unreasonable, no holds-barred landlord loather, spoiling for a fight. Nothing could be further from the truth: all I want is a quiet life.

When I moved in, ‘Dave,’ my current landlord, didn’t demand exhaustive references, but then, I get no guarantees from him. Thankfully, he’s been helpful, understanding, realistic, reliable and tolerant. I do my utmost to be the same. Unfortunately, I have been enduring a complex and protracted nightmare with my bank much like a scene from the film ‘Brazil’, which involved them apparently losing or deleting my account. I was late paying my rent, which is dreadful.

Delaying payment requires delicately negotiations, balancing the need to collect money with the problems the tenant faces. This latest batch of new landlords who bought in the boom-time are learning that when renters run up arrears, being heavy can be counterproductive. If someone has lost their job, and is claiming benefits, why not be reasonable and wait. They might have been your dream tenant until then, so why lose them? In return, tenants might accept that landlords can’t always come racing over at the drip of a tap.

Of course, some tenants are wilfully dishonest, or presume that all landlords are rich, when usually they are barely covering their costs, especially at the moment. A property owning friend had tenants who ran away to Australia owing three months money. He only just managed to survive.

I’ve written previously about the evil that bad landlords do, but ‘Dave’ has been a star. I paid the backlog as soon as possible, and wouldn’t dream of doing a runner. He’s new to this, and to those in a similar situation, I offer this advice: there will, at some point, be a gap between tenants, a late payment, or even renters who can’t or will not pay. You need an amount put by to cover unexpected situations. Tenants pay in advance, and landlords have the deposit, so in those rare cases when rent is late/goes awol, you should never be owed more than a month. But to avert disaster, you need something in reserve.

Landlords can be excellent – as in actively pleasant and helpful, or simply okay – as in quiet and absent. ‘Emily’ has commented here about her landlord who, when her toddler scribbled on the wall, shrugged and said: “It’s okay – I can paint over it when you leave.” He didn’t rub his hands with glee at the chance to claim on insurance for redecoration while simultaneously docking money from her deposit.

‘Dave,’ the owner of my Nice Heights flat has been reasonable beyond the call of human tolerance, and A in Glasgow was lovely too. It’s not always necessary, or even wise to seek possession at the first hint of late rent. Tenants, if you can wait for a non-essential repair, then try and be reasonable. Remember: we’re both human and we need each other, so if you can, be nice.